Legal
Last updated 23 July 2026
Every order is sold and dispatched by the brand as seller of record. When you buy through a creator's store, your return request is handled by that brand under its return terms and applicable consumer law. Witezy helps coordinate the request, the refund, and any pickup.
Unless the brand states otherwise on the product page, you may request a return within the window shown at checkout or in your order details. To be eligible, items should be unused, in their original condition and packaging, with tags intact. Some items may be non-returnable — see below.
For hygiene, safety, or legal reasons, some items cannot be returned once opened or used — for example, personal-care or intimate products, perishables, and made-to-order items. Any such restriction is shown on the product page.
If your item arrives damaged, defective, or not as described, tell us within 48 hours of delivery with photos. You are entitled to a replacement or a full refund, including any return shipping cost, for these cases.
Contact hello@witezy.com (or use your order details) with your order number and reason. Approved returns are picked up or can be shipped back per the instructions we send.
Once the returned item is received and checked (or a return is approved for a damaged/wrong item), your refund is issued through our payment partner (Razorpay) to your original payment method. Refunds are typically initiated within a few business days of approval; how long it then takes to appear depends on your bank or provider.
For a change of mind, the return shipping cost may be deducted from your refund or borne by you, as shown when you raise the request. For damaged, defective, or wrong items, we cover the return shipping.
You can cancel an order before it is dispatched for a full refund. Once dispatched, the return process above applies.
Questions about a return or refund? Email hello@witezy.com with your order number and we will help.